1. Scope of Application
These Terms & Conditions apply to all coaching and teaching services provided by
Helene Griesslehner
(hereinafter referred to as “Provider”).
By booking a service, the client accepts these Terms & Conditions.
2. Conclusion of Contract
A contract is concluded upon booking a coaching or teaching session (in writing, verbally, or via an online booking system).
The booking constitutes a binding agreement between the client and the Provider.
3. Services
The Provider offers individual, small group and group coaching as well as teaching sessions.
The specific scope of services is defined by the respective booking or the description on the website.
No specific outcome or success is guaranteed.
4. Prices and Payment
The prices stated on the website or in an individual offer apply.
Unless otherwise agreed, payment is due in advance or immediately upon invoicing without deduction.
All purchases are generally non-refundable.
5. Cancellation Policy
Reliability and mutual respect are essential for effective collaboration.
Appointments may be cancelled or rescheduled free of charge up to 48 hours before the scheduled session.
Cancellations made less than 48 hours before the appointment or failure to attend will be charged at 100% of the agreed fee.
For booked packages or blocks, the respective session will be considered used if cancellation is not made within the specified time frame.
6. Early Termination or Discontinuation of Training / Courses / Service Packages
If a client chooses to terminate or discontinue a training program, course, or booked service package before its completion, no refund of payments already made will be granted.
All bookings are considered binding once confirmed. A money-back guarantee is not provided.
Unused sessions within a booked package or block expire unless otherwise agreed in writing.
7. Cancellation by the Provider
The Provider reserves the right to cancel or reschedule appointments for important reasons (e.g., illness, force majeure).
Payments for services not rendered will be refunded or rescheduled.
8. Client Responsibilities and Participation
The client agrees to actively participate in the coaching or training process and to take personal responsibility for their involvement.
All exercises, techniques and recommendations provided during coaching or training are to be implemented independently and practiced regularly in everyday life.
The client acknowledges that sustainable progress and training success depend largely on their own commitment, consistent application of the provided methods, and individual circumstances.
Therefore, no specific outcome or training success can be guaranteed.
Failure to implement the provided content outside the sessions does not entitle the client to any refund, price reduction, or reduction of the agreed fee.
9. Liability
Participation in coaching and teaching sessions is at the client’s own responsibility.
The Provider shall only be liable for damages caused by intent or gross negligence. Liability for slight negligence is excluded to the extent permitted by law.
10. Copyright
All materials and content provided within the services are protected by copyright and may not be reproduced or distributed without prior written consent.
11. Data Protection
Data processing is carried out in accordance with the Privacy Policy published on the website.
12. Final Provisions
Austrian law applies, excluding its conflict of law rules.
If individual provisions of these Terms & Conditions are invalid, the remaining provisions shall remain unaffected.
Coaching, training or teaching do not constitute therapy, medical or psychological treatment.